General Terms and Conditions

(Short name in other documents: GTC)

Effective: from 1 December 2025

 

1. Service - description, fees, conditions of participation

This GTC sets out the description and terms of use of the service (hereinafter referred to as the "Service") available on the website www.naragh.hu of AROSA Kereskedelmi és Szolgáltató Kft. (Registered Office: 3526 Miskolc Mechatronikai Park 14.; Tax ID: 12656309-2-05; Cg: 05 09 008936; represented by Attila Kmetti, Managing Director; hereinafter referred to as the "Service Provider").

On the website www.naragh.hu, the Service Provider presents the products that the person visiting the website can choose from. Information and descriptions of the individual products are contained in the product data sheet. In order to avoid any possible misunderstanding, it should be clearly stated that the product range displayed on the website, including the price of each product, is for information purposes only and reflects the status at the time of viewing. The Service Provider accepts no liability for inaccuracies in the product descriptions. The Service Provider confirms that the photos on the site next to the individual items are illustrations, the packaging and appearance of the items may differ from this, may change.

Items listed on www.naragh.hu are available for purchase while stocks last. During the operation of the site, due diligence is exercised in the display and updating of individual items. The Service Provider shall not be liable for the existence of individual stocks.

1. Amendment of the GTC, its entry into force and acceptance by the User

Use of the Service is subject to the provisions of these GTC. The Service Provider is entitled to modify these GTC at any time. The new, amended GTC shall enter into force when they are published on the website www.naragh.hu. The Civil Code and the law applicable to contracts between the Consumer and the Company shall apply to any matter not duly regulated.

III. Registration, amendment, suspension, cancellation

The User is entitled to discounts only after prior registration. The User is required to provide accurate and true data during registration. If there is a change in the User's details, the User shall immediately notify the Service of such change via the Service's telephone helpdesk or by e-mail or by sending a letter to the Service's postal address. The User may also request the cancellation of his registration in the same way. The Service Provider shall not be liable for any loss or damage resulting from failure to provide the information required above or from failure to notify the Service Provider.

The Service Provider has the right to immediately delete the User's registration (and with it the User's account) if there is reason to believe that the User has violated the GTC. The cancellation of the registration shall not affect the provisions of the GTC which, by their nature, shall remain in force thereafter.

1. Security

During the registration process, the User must create a password for their user account. The User shall keep this password confidential and shall not disclose it to any unauthorized third party. The User is fully responsible for all transactions made from his/her account. The User shall immediately inform the Service Provider if he/she suspects that his/her password has been misused or obtained by a third party(ies). If the User's suspicion is justified, the Service Provider shall be entitled to block the User's account and at the same time request the User to change his/her password. The Service Provider shall not be liable to the User for any damage suffered as a result of the User's disclosure or misuse of his password, whether by the User or a third party.

1. Protection of intellectual property rights, use and operation of the website

The www.naragh.hu website is owned and operated by the Service Provider, which is entitled to all rights (including copyright and other rights) under which it may lawfully dispose of the said website and its content (in particular, but not limited to, its presentation, databases, illustrations, information, etc.).

Users are obliged to comply with the relevant legislation and the provisions of the GTC for the duration of their visit, and not to harm the reputation and rights of the Service Provider or other Users.

Some parts of the Website use small data files, so-called cookies, which are stored on the User's computer in order to identify the User. The User may use the browser program to set or prevent the use of cookies, but please note that without the use of cookies, the User may not be able to use all the services of the Website. By visiting this website and using some of its functions, the User gives his/her consent to the storage of these cookies on the User's computer and their access by the data controller. Cookies are stored for 30 days as a general rule, but the User may request their deletion at any time and may also set and block cookie-related activities using a browser program. Please note, however, that in the latter case, without the use of cookies, you may not be able to use all the services of the Website. The Internet Protocol ("IP") address of the visitor's computer is logged in order to record the visit to the website concerned, and this data is stored for statistical purposes only. The data contained in the log file will not be linked to any other personal data by which the user could be personally identified.

If you have any further questions or comments, please contact the Service Provider by e-mail at the following address: husuzem@naragh.hu

 

1. Availability of the Service

The Service Provider shall provide the Service in the territory of Hungary and shall do its best to maintain and continuously improve the quality of the Service. However, the technical aspects of the Service do not guarantee to the User that the Service will be available or will function without error at all times and in 100% of the time. In the event of a technical fault, the User may report the fault via the Service's telephone helpline or by e-mail. The Service Provider will then make every effort to rectify the fault as soon as possible.

The service provider will only deliver to your home in specific municipalities. A list of these municipalities is set out in Annex I to the GTC.

The Service Provider reserves the right to restrict the Users' access to the www.naragh.hu website for as long as it is necessary to carry out repairs and maintenance, to improve the system or to introduce new system components.

VII. Responsibility

Although the Service Provider makes every effort to ensure the accuracy, factual correctness and relevance of the content on www.naragh.hu, it cannot guarantee the User that it is fully adequate in all cases. The Service Provider does not provide any guarantee and is not responsible for any errors, omissions or technical difficulties that may occur during the use of the website. If the Service Provider discovers inaccuracies in the content, it shall correct them as soon as possible, provided that this is feasible.

In particular, the Service Provider shall not be liable for:

• the www.naragh.hu website is not compatible with the User's terminal and software or connection to an electronic communications network;
• technical difficulties, including errors and malfunctions with the www.naragh.hu website.

VIII. Protection of personal data

The relevant provisions are available in the Privacy Notice, which can be found at www.naragh.hu available on the website.

 

1. Flat rate, quantity differences, delivery costs

Flat rate

The prices of the products on the website are indicative guide prices, which means that the prices of certain goods at the time of delivery (delivery to the User) may differ from the guide prices set out on the website www.naragh.hu at the time of selection.

 

Quantitative differences

If the User does not select the product by quantity, the Service Provider reserves the right to deliver the product with a certain difference due to inaccurate measurement. However, the Service Provider will of course do its utmost to ensure that this difference is as small as possible, i.e. as close as possible to the quantity specified by the User.

Transport costs

 

The minimum order value is HUF 30.000 net, below this value no delivery will be made. The delivery charge is otherwise as shown below.

1. price zone: free (B.-A.-Z. county)
2. tariff zone: net 40 Ft/kg (Heves, Hajdú-Bihar, Szabolcs-Sz.-B. counties)
3. tariff zone: net 80 Ft/kg (Nógrád, Pest, Jász-N.-Sz. counties)
4. tariff zone: net 120 Ft/kg (Komárom-Esztergom, Fejér, Bács-Kiskun, Csongrád, Békés counties)
5. tariff zone: net 160 Ft/kg (Győr-M.-S., Vas, Veszprém, Somogy, Tolna, Baranya counties)

The cost indicated does not include VAT, the rate of which is determined in accordance with the legislation in force.

 

 

1. Establishment of the sales and service contract

In accordance with the provisions of Section I of these GTC, a contract between the Service Provider and the User for the purchase of the Products shall be concluded only if the User does not exercise his right of withdrawal within 24 hours after the order confirmation.

 

The contract for the provision of the service is established through the following process:
(I) the User compiles, emails or telephones the order
(II) The Service Provider shall send an electronic confirmation of the Order, which shall include the name of the ordered product, the quantity, the amount payable (including the service fee plus tax), the amount of the credit limit granted to the User and the possibility to cancel the order.

(III) The Service Provider shall inform the User of the product(s) delivered and the consideration to be paid (including the service charge plus tax), by making an offer to purchase them.

(IV) the Service Provider delivers the products to the Customer's home or provides on-site collection. At the time of collection, the User may express his/her intention to raise a quality or quantity complaint regarding the product(s) received, which will be accepted on an individual basis.

 

The resulting contract is evidenced by a receipt or invoice issued by the Service Provider.

Based on Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the contract thus concluded is considered an off-premises contract in Hungarian, not in writing, which is not registered by the Service Provider.

By using the Service, the User expressly accepts and agrees that the Service Provider will confirm the conclusion of the contract on the receipt or invoice provided.

 

1. Takeover

For home delivery

When ordering the products, the User indicates the exact delivery address and the time when the delivery is convenient for him.

 

The User's delivery date will be specified in the order confirmation sent to the User. If you require a different delivery date, you should contact the Customer Service on 06 30 448 6457.

The User shall ensure that the delivery address provided is clearly identifiable and easily and safely accessible. In the event of failure to do so, the Service Provider shall not be liable for the delivery or failure to deliver, or for any damage that may be incurred in this connection.

You must be available by phone at the time specified, the person making the delivery will call you before arrival to clarify how you can deliver the goods ordered. If the User cannot be reached by telephone at the time +/- 0.5 hours or is not at the delivery address specified at the time of registration, the delivery will be considered to have failed due to the fault of the User and any deposit will be retained in accordance with the legal system.

The Service Provider is obliged to make every effort to deliver the Products on the date indicated, but shall not be liable for any delay or failure to deliver due to facts and/or circumstances beyond the Service Provider's control or beyond its reasonable control (e.g. traffic obstruction).

 

For on-site receipt

The User may also decide not to request delivery, but to pick up the products at the AROSA Ltd. premises (Húsüzem 3721 Felsőnyárád, cadastral parcel 093/4). In this case, the User should call or email to arrange a time to pick up the selected products.

The User will not be able to collect the selected products before the predetermined time. If the User arrives late, he/she may pick up the products during opening hours (7:30-16:00), but in such case he/she must inform the Service Provider's employee at the designated pick-up point.

The User must bring the order number received at the time of ordering and a document proving his/her identity with him/her to the collection.

The Service Provider shall do its utmost to enable the User to receive the Products at the time and place requested, but shall not be liable for any delay caused by facts and/or circumstances beyond the Service Provider's control or beyond its reasonable control.

 

XII. Payment

The purchase price of the products is paid by the User by bank transfer against an invoice issued with a 14-day payment deadline. The Service Provider shall not charge a fee for the use of the means of payment used.

The Service Provider shall establish a credit limit for the User. When the credit limit is reached, the Customer shall settle its debts - irrespective of the fact that these debts are not yet due - to the extent that the new order can be delivered. The amount of the credit limit will be communicated by the Supplier at the time of the order confirmation. The amount of the credit limit set out in this clause shall include the goods ordered, any delivery costs and the sum of any invoiced and non-invoiced goods orders previously ordered and not settled by the date of the new order. If the User exceeds the credit limit or has an overdue debt, the Service Provider shall be entitled to automatically withhold the execution of the User's individual orders placed and to review the amount of the credit limit until the User settles the overdue debt or the amount of the outstanding invoices with which the credit limit has been exceeded.

 

XIII. Refusal to take delivery of the products, withdrawal from the contract, i.e. return of the products

The User has the right to refuse to accept the Products or part of the Products selected by him without giving any reason, it being understood that the acceptance of the Products selected may not be partially refused.

 The User, due to the nature of the product, is only entitled to complain and return the goods at the moment of delivery and receipt.

 

 

XIV. Complaints, complaint handling, warranty, product guarantee, guarantee

The User may, of course, refuse to take delivery of products which are not in conformity for any reason at the time of taking delivery. If the product is found to be defective only after delivery (or at least if the cause of the defect already existed at the time of delivery), the Customer may still make a complaint via the Service Provider's customer service hotline, by e-mail or by letter to the Service Provider's postal address, or by contacting a business partner employed by the Service Provider.

We can take back the delivered frozen food for 30 days if the packaging is undamaged and unopened, but only fresh products at the time of delivery.

In addition, the User may submit a written complaint regarding the conduct, activity or omission of any person directly connected with the conclusion of the contract, the distribution of the products or the sale of the products to the contact details provided. The Service Provider will investigate the complaint immediately and remedy it as necessary. The Supplier shall reply to the complaint within 30 days.

In the event of a dispute relating to the quality, safety, application of product liability rules, quality of service, conclusion and performance of the contract between the parties (hereinafter referred to as "consumer dispute"), the User shall be entitled to initiate the procedure of the conciliation body of the county chambers of commerce and industry in order to settle the dispute out of court.

Contact details of the competent conciliation body in the place where the Service Provider is established:
Conciliation Board run by the Borsod-Abaúj-Zemplén County Chamber of Commerce and Industry

3525 Miskolc, Szentpáli u. 1.

E-mail address: bekeltetes@bokik.hu
Phone: +36-46-501-091

http://www.bekeltetes.borsodmegye.hu

 

1. Miscellaneous provisions

The information on the products presented on the website www.naragh.hu is for information purposes only. The packaging of the product purchased (received) by the User contains all the information specific to the product, both as regards its composition and its use/application, and the User is therefore obliged to read and understand this information carefully after receiving the product, for his/her own safety and that of others.

The GTC shall govern the terms and conditions of the use of the Service, so that at the time of the conclusion of the sales contract with the User, its provisions shall become an integral part of the sales contract. The GTC shall be governed by Hungarian law.

If the competent court finds that a particular provision of the GTC is invalid, the invalidity of that provision shall not affect the other provisions of the GTC, which shall remain in full force and effect.

If the Service Provider does not exercise its rights in the event of a single or repeated breach of the GTC, this shall not be considered as a termination of rights in any way.

XVI. Contact details of the Service Provider

Website address:	www.naragh.hu
Customer service e-mail address	husuzem@arosakft.hu
Phone number of the customer service: between 7.30-16.30	+06 30 448 6457
Mailing address of the customer service:	AROSA Trade and Service Ltd. 3526 Miskolc Mechatronikai Park 14.

These GTC shall enter into force on 22 September 2025.